Return Policy

Returns are accepted within 30 days after the carrier records delivery. Keep the order confirmation available because its order number is needed to match the parcel with your purchase.

Refunds are issued within seven days after the returned item passes inspection. It may take your bank or card issuer additional time to show the credit.

The customer is responsible for sending returns to the address supplied by support. Do not ship an item back before support replies with the return reference and mailing instructions.

We sell home storage and organizer products only. Used food containers, altered hardware, or items returned without their required components may not qualify for a full refund.

The return period begins on the delivery date shown by the carrier's tracking record, not the date you placed the order. This gives every delivered package a complete 30-day review period.

Returns postmarked after day 30 cannot be accepted unless support previously approved an exception. Contact us before the deadline if you need help checking eligibility.

Storage products must be unused, clean, and returned with all lids, inserts, hooks, brackets, and original packaging that came with the order.

Try containers without placing food inside, and test organizers without mounting them permanently. Items showing food residue, scratches, missing parts, or installation damage cannot be resold as new.

If an item arrives damaged or differs from the product page, contact us with photographs before using it. Verified warehouse or transit errors receive replacement or refund handling under the policy.

Email support@tessasite.shop with the order number, product name, quantity, and a brief reason for the return. Include photographs if the item arrived damaged or incorrect.

Support will confirm whether the item qualifies and provide the return address plus a reference number. Write that reference on the outside of the parcel before shipping it.

For a change of mind, the customer pays return postage and any original shipping charge is not refunded. Shipping thresholds are recalculated after the returned merchandise is removed.

When the wrong, damaged, or defective item was sent, Tessa Site covers reasonable return postage. Keep the carrier receipt so the shipping cost can be reimbursed.

Refunds are sent to the same payment method used for the order within seven days after inspection. We cannot redirect a refund to a different card, account, or person.

The refund covers the price paid for returned merchandise and any tax charged. Original delivery charges are returned only when the fault belongs to Tessa Site.

Email support@tessasite.shop if you are unsure about condition, packaging, postage, or timing. A quick check before shipping can prevent a return from being refused.